FAQ

1. HOW DO I CHECK THE STATUS OF MY ORDER?
2. CAN YOU DO SPECIAL ORDERS?
3. WHAT IF I SEE A PIECE FROM ONE OF YOUR DESIGNERS ON ANOTHER SITE?
4. WHAT IS YOUR RETURN POLICY ON JEWELRY?
5. HOW MUCH IS SHIPPING?
6. WHAT IS YOUR SHIPPING POLICY?
7. DO YOU ACCEPT ORDERS FROM INTERNATIONAL CUSTOMERS?
8. IS MY INFORMATION SECURE WHEN I SHOP?
9. IS THERE SALES TAX?
10. CAN I HAVE MY ORDER SHIPPED TO ANOTHER ADDRESS?
11. IS GIFT WRAPPING AVAILABLE?
12. I PLACED A WEBSITE ORDER. SHOULD I EXPECT AN IMMEDIATE CONFIRMATION VIA EMAIL?
13. IS EVERY ITEM IN STOCK?
14. HOW LONG FOR A CUSTOM ORDER PIECE?
15. IF I SEE ONE OF YOUR ITEMS PRICED FOR LESS SOMEWHERE ELSE, WOULD YOU MATCH IT?
16. I'M OVERWHELMED, (or) I LOVE EVERYTHING! (or) I JUST CAN'T FIND THE PERFECT GIFT.. WHAT DO I DO?
17. IS THERE REALLY A GIVING TREE?
18. ARE YOU REALLY MOTHER AND DAUGHTER?
19. ARE YOU REALLY AS CLOSE AS YOU SEEM?

Answers...

1. HOW DO I CHECK THE STATUS OF MY ORDER?

   Feel free to email us at orders@givingtreejewelry.com anytime for a status update on your order. We pride ourselves on having lots in stock and personally contacting you whenever possible to let you know when your order will ship.

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2. CAN YOU DO SPECIAL ORDERS?

   Yes! We have a very extensive collection of designer jewelry as well as lots of Artists that can work with you to create your perfect piece! . We are also able to special order just about anything you are looking for from one of our artists. Please email us at rachelandjudith@givingtreejewelry.com for details.

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3. WHAT IF I SEE A PIECE FROM ONE OF YOUR DESIGNERS ON ANOTHER SITE?

   Send an email to rachelandjudith@givingtreejewelry.com We can order you almost anything our designers create, and we can almost always guarantee the very best price!

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4. WHAT IS YOUR RETURN POLICY ON JEWELRY?

    
   We want you to be really happy! Our policy for returns is as follows:
   
   IN STORE, NON CUSTOM ORDER JEWELRY
   A return MUST FIRST BE REQUESTED before an item is able to be returned. If you have an account, use the RETURN REQUEST FORM on our site. Or, you can simply email us at rachelandjudith@givingtreejewelry.com with the order number and we will email you back. If the item is approved for return you will be sent a RETURN CODE to use in mailing the jewelry back to Giving Tree. Returns sent without a return code will only be eligible for store credit. Every item must be issued a RETURN CODE.
   
   If a piece of jewelry is part of our in store inventory, purchased as shown on site, and is unworn in its original packaging, you have 14 days from when the piece is received to request a refund,and for us to receive the piece back!
   
   When the piece is received back here we will issue a full refund to your credit card, or you may opt for an exchange. The original shipping charge on your order will not be refunded. Any items on sale will not be eligible for a refund. Returns should be sent to:

   GIVING TREE JEWELRY
   ATTN: RETURN # XXX
   550 Route 6A
   East Sandwich, Ma 02537
   

   (replace the XXX with the number we give you. The return code number must be on outside of box)
   

   SPECIAL ORDER OR CUSTOM PIECES: If a piece is not part of our in store inventory, and was ordered for you, it is a FINAL SALE. Custom ordered pieces not shown on our site are also non returnable. A custom piece is any piece with a different engraving (quote), or in a different size then what is shown on line. Rings below a size 5 or above a size 9 are also considered custom order and are non-returnable. One of a kind, personalized, or altered pieces are non returnable and all sales are final.

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5. HOW MUCH IS SHIPPING?

   We want it to be easy and affordable to shop at Giving Tree Jewelry! Our shipping prices just cover our cost to ship, and allows us to keep our prices as low as possible. We use the Post Office and UPS to make it easier for you. Just choose your method of shipping and the cost is added in. Do note that only some options will automatically generate tracking information. We recommend one of these methods to ensure speedy and safe delivery of your precious cargo. If you prefer to have your piece OVERNIGHTED we are happy to accommodate for a $25 charge, or you can choose 2nd DAY AIR via UPS for $15. Orders placed after 3pm EST will ship the next business day, on in stock orders.
   
   FOR PURCHASES OUTSIDE OF THE UNITED STATES:
   SHIPPING COSTS VARY, AND WE SHARE THIS COST WITH YOU.
   
   MOST SHIPMENTS TO THE UK, AUSTRALIA, JAPAN AND CANADA ARE $35.00 SO THAT WE MAY INSURE THEM AND ASSURE THEIR SAFE ARRIVAL!

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6. WHAT IS YOUR SHIPPING POLICY?

   We ship F.O.B. origin, freight prepaid, and always recommend a method with a tracking number. If a package arrives damaged, or with the contents missing, a claim must be filed by the recipient to UPS.

   Please ship your order to a place where you will be able to receive it. Our responsibility is to get the package to UPS with the current address, it's your responsibility to get it from UPS.

   Orders received before 3 PM EST on a normal business day (Monday-Friday excluding holidays) will be shipped same day for all in stock items. To find out if an item is in stock, please feel free to email us at customercare@givingtreejewelry.com

   You will also be notified if there is any wait for you order.

   Tracking numbers are readily available. Just email shipping@givingtreejewelry.com with your order number

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7. DO YOU ACCEPT ORDERS FROM INTERNATIONAL CUSTOMERS?

   Yes! If you have a credit card that can be used in the United States, you can order directly from the website.
   
   If you have another type of credit card or wish to use another form of payment, please email use at:
   rachelandjudith@givingtree jewelry.com or call us toll free at: 888-246-3551

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8. IS MY INFORMATION SECURE WHEN I SHOP?

   ABSOLUTELY. Your address and credit card information is sent to us encrypted through a Secure Socket Layer (SSL) connection - the technical backbone of secure electronic commerce.
   
   We will NOT release your personal information to ANYONE.

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9. IS THERE SALES TAX?

   Sales tax is charged to those residing in Massachusetts ONLY. There is NO SALES TAX for orders outside of Massachussetts.

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10. CAN I HAVE MY ORDER SHIPPED TO ANOTHER ADDRESS?

    SURE! You can have the order shipped to your work address, or directly to your GIFT RECIPIENT.
    
    Just indicate the different address in the 'ship to' option with a note in the comments section with any special instructions.
    
    If it is a gift we will mail you (bill to) the receipt separately. Please email customercare@givingtreejewelry.com with any special sending requests!

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11. IS GIFT WRAPPING AVAILABLE?

    YES! All of our orders are beautifully and uniquely hand-wrapped FOR FREE!
    
    We would also be happy to include a card with a message from you to the lucky recipient if you are sending a gift somewhere else. Just include the note in the comments section of your order or email us at:
    customercare@givingtreejewelry.com
    
    IT IS ALL FREE!

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12. I PLACED A WEBSITE ORDER. SHOULD I EXPECT AN IMMEDIATE CONFIRMATION VIA EMAIL?

    YES! You will receive an automatic email that your order was received but we will also personally contact you if your order will not be shipping the same day. We pride ourselves on our customer service and care!
    
    WE PERSONALLY ATTEND TO EACH AND EVERY ORDER OURSELVES!

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13. IS EVERY ITEM IN STOCK?

    We try to keep great inventory and lots and lots on hand, but some pieces get so popular they need to be ordered. We will personally notify you of any delay. We know all our artists, and chose them for the care they put into the creation of their pieces. Some pieces may have a 4-8 week wait. But we do not charge until we ship, and it is always worth the wait!

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14. HOW LONG FOR A CUSTOM ORDER PIECE?

    We love our artists! Many will be able to create a custom piece just for you! The typical wait is 4-8 weeks.

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15. IF I SEE ONE OF YOUR ITEMS PRICED FOR LESS SOMEWHERE ELSE, WOULD YOU MATCH IT?

    YES! As long as its not a close out or something like 'ebay' which offers no assurance that the piece is new, OR AUTHENTIC!
    
    Email rachelandjudith@givingtreejewelry.com with the request!

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16. I'M OVERWHELMED, (or) I LOVE EVERYTHING! (or) I JUST CAN'T FIND THE PERFECT GIFT.. WHAT DO I DO?

    That is exactly why we are here! Rachel and Judith live for this!
    
    Visit our PERSONAL SHOPPER section on the site, or just send us an email, telling us what you love, or even who you love and we will find the absolutely perfect piece of jewelry to match your need, want, desire! email ..anytime! at: rachelandjudith@givingtreejewelry.com

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17. IS THERE REALLY A GIVING TREE?

    YES! And we are so blessed to call CAPE COD our home! The gallery itself has been at 550 ROUTE 6A East Sandwich MA, for 19 years! Judith opened it in 1988 and Rachel named it after the first book she ever read! The story of the Giving Tree is about doing things for the joy of the doing, and everyday we still feel so blessed to live and work in this beautiful place.

    Please visit us! Call us for our hours!

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18. ARE YOU REALLY MOTHER AND DAUGHTER?

    YES!

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19. ARE YOU REALLY AS CLOSE AS YOU SEEM?

    OH YES!

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